Privacy Policy

Last updated: 10 August 2026

WHO WE ARE

3R Print Ltd, trading as 3rd Rail and 3rd Rail Clothing, is responsible for the personal information described in this privacy policy.

Our contact details are:

3R Print Ltd
Unit 207, Kala Studios
The Biscuit Factory
100 Drummond Road
London
SE16 4DU

Email: sales@3rdrailclothing.co.uk
Telephone: 0207 231 0866

This policy explains what personal information we collect, why we use it, who we may share it with and the rights available to you.

INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

• Your name, company name, address, email address and telephone number.

• Information provided through quote requests, contact forms and correspondence.

• Order, delivery, billing and transaction information.

• Details about garments, artwork, designs, files and printing requirements.

• Account information and marketing preferences.

• Job application information where you apply for a role.

• Technical information including your IP address, browser, device and website activity.

• Information collected through cookies and similar technologies.

Payment card details are processed securely by our payment providers. We do not normally receive or store your full payment-card details.

HOW WE COLLECT INFORMATION

We collect information:

• Directly from you when you contact us, request a quote, place an order, create an account, subscribe to marketing or apply for a job.

• Automatically when you use our website, through essential cookies and, where permitted, analytics or similar technologies.

• From businesses, agencies or other organisations acting on your behalf.

• From payment providers, delivery companies and other service providers involved in fulfilling an order.

• From publicly available business sources where it is reasonable and lawful for us to do so.

HOW AND WHY WE USE INFORMATION

We may use personal information to:

• Respond to enquiries and prepare quotes.

• Process and fulfil orders.

• Take payments and arrange delivery.

• Produce printed garments and other products to an agreed specification.

• Manage customer accounts and provide customer service.

• Maintain financial, tax and business records.

• Prevent fraud, protect our website and maintain security.

• Improve our website, products and services.

• Manage complaints, refunds and legal claims.

• Communicate with customers and business contacts.

• Send marketing where this is permitted.

• Process job applications.

Our lawful bases may include:

Contract: where processing is necessary to provide a quote, enter into an agreement or fulfil an order.

Legal obligation: where we must retain information for tax, accounting, regulatory or other legal purposes.

Legitimate interests: where necessary to operate, protect and improve our business, respond to business enquiries, maintain customer relationships and prevent fraud, provided these interests are not overridden by your rights.

Consent: where we ask for permission, including certain marketing communications and non-essential cookies. You may withdraw consent at any time.

MARKETING COMMUNICATIONS

Submitting an enquiry or requesting a quote does not by itself provide blanket consent to receive marketing.

We may send relevant communications to business contacts where permitted by law and where we have a legitimate interest in doing so. We will only send electronic marketing to individuals where we have consent or another lawful permission, such as the limited existing-customer exemption where applicable.

You may unsubscribe at any time by using the unsubscribe link in an email or by contacting us at sales@3rdrailclothing.co.uk.

We may retain limited information on a suppression list to ensure that we respect an opt-out request.

COOKIES AND WEBSITE ANALYTICS

Our website uses cookies and similar technologies. Some cookies are strictly necessary for the website, shopping basket, checkout, security and cookie preferences to operate.

Other cookies may help us understand website usage or measure marketing. Where consent is required, these cookies are controlled through our cookie-consent system.

You can accept, reject or manage available cookie categories using the cookie settings provided on our website. You can also control cookies through your browser settings, although blocking essential cookies may affect website functionality.

WHO WE SHARE INFORMATION WITH

Where necessary, we may share personal information with:

• Website hosting, ecommerce and technical-service providers.

• Payment processors and fraud-prevention providers.

• Garment suppliers, production partners and subcontractors involved in fulfilling an order.

• Delivery and courier companies.

• Email, customer-management and marketing providers.

• Analytics and cookie-management providers.

• Accountants, bookkeepers, insurers and professional advisers.

• Government authorities, regulators, courts or law-enforcement bodies where required.

• A purchaser, investor or adviser involved in a sale or restructuring of the business.

Service providers acting on our behalf are only permitted to use personal information for the relevant service and must protect it appropriately.

INTERNATIONAL TRANSFERS

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that an appropriate lawful safeguard is used, such as a UK adequacy regulation or approved contractual protections.

HOW LONG WE RETAIN INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and reporting requirements.

Retention periods depend on the nature of the information, our relationship with you, legal requirements and whether the information may be required to establish or defend a legal claim.

Financial, order and tax records are normally retained for at least six years. Other information is deleted or anonymised when it is no longer reasonably required.

SECURITY

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration or disclosure.

No internet service can be guaranteed to be completely secure. If we become aware of a personal-data breach, we will investigate it and make any notifications required by law.

YOUR RIGHTS

Depending on the circumstances and lawful basis being used, you may have the right to:

• Request access to your personal information.

• Ask us to correct inaccurate or incomplete information.

• Ask us to delete information.

• Ask us to restrict how information is used.

• Object to certain processing, including direct marketing.

• Request transfer of information you provided to us.

• Withdraw consent where processing is based on consent.

• Complain to the Information Commissioner’s Office.

Some rights are subject to legal conditions and exemptions.

To exercise a right, contact sales@3rdrailclothing.co.uk. We may need to confirm your identity before completing a request.

AUTOMATED DECISION-MAKING

We do not use personal information to make solely automated decisions that produce legal or similarly significant effects.

CHILDREN

Our website and services are not directed specifically at children, and we do not knowingly collect children’s personal information without appropriate authority.

COMPLAINTS

Please contact us first if you have concerns about how we use your personal information so that we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: https://ico.org.uk/

CHANGES TO THIS POLICY

We may update this policy when our services, website or legal obligations change. The latest version will be published on this page with an updated revision date.